Delivery & Lead Times

How Delivery Works

Delivery is arranged once your order has been confirmed and is ready for dispatch. Lead time depends on the product type, quantity ordered, whether custom branding is required, and overall production scheduling at the time of purchase.

For standard products, dispatch is usually faster because these products may already be prepared or easier to process. For custom mats, logo mats, or quantity-based orders, additional time may be needed for artwork approval, production, finishing, and packing before the order is ready.

Customers are encouraged to confirm lead times before payment where timing is important, especially for events, business openings, installations, promotions, or large commercial projects.

Standard Product Lead Times

Many of our non-branded welcome mats, coir mats, plain mats, rubber mats, and vinyl loop mats can be processed more quickly than custom products. Standard lead times generally depend on current stock availability and production workflow.

Typical standard orders may require a few working days for processing before collection or dispatch. This can vary during busier periods or when larger quantities are ordered. If a product is urgently needed, customers should contact us before placing their order so we can advise on the most realistic turnaround time.

Branded Mats and Custom Orders

Branded mats and custom-sized mats usually require longer lead times than standard products. This is because these products may involve artwork setup, design confirmation, custom cutting, branding preparation, and final quality checks.

Where branding is involved, production can only proceed once the artwork has been approved. Delays in artwork submission or approval may affect the overall lead time. Customers ordering branded mats are advised to send print-ready artwork as early as possible and ensure that final approval is given promptly.

For custom-sized products, lead times can also depend on the dimensions requested, material selected, and volume of the order.

Factors That Can Affect Lead Times

• Product type
• Stock availability
• Quantity ordered
• Custom sizing requirements
• Branding or logo application
• Artwork approval time
• Production queue
• Courier arrangements
• Public holidays or peak seasonal demand

Because of these variables, estimated lead times should always be treated as guidance rather than a fixed guarantee unless confirmed in writing for a specific order.

Courier and Delivery Responsibility

Customers should note that courier arrangements may depend on the product and order type. In some cases, customers may be required to arrange their own courier collection, especially for custom, bulk, or made-to-order products. This should be confirmed before finalising the order.

Where courier delivery is used, transit times may vary depending on the destination, courier service, and delivery conditions in your area. Delivery to major cities may be quicker than delivery to outlying or regional areas.

It is the customer’s responsibility to provide the correct delivery details, contact number, and any special access instructions that may help prevent delays.

South Africa-Wide Supply

Welcome Mats supplies customers across South Africa. Whether you are ordering for Johannesburg, Pretoria, Cape Town, Durban, or another area, we can assist with product guidance and order planning. Lead times may differ depending on your location and the nature of the order, but we aim to communicate clearly throughout the process.

For commercial clients, schools, offices, restaurants, and retail businesses requiring multiple mats or project-based quantities, we recommend contacting us in advance so we can confirm production and delivery expectations properly.

Need Your Order Urgently?

If you need your mats urgently, the best option is to contact us before placing your order. This allows us to check current availability, production capacity, and the most practical dispatch option for your specific order.

Urgent orders are handled as efficiently as possible, but they are still subject to material availability, production scheduling, and approval requirements where applicable.

Frequently Asked Questions