FAQs
Welcome to the Welcome Mats FAQ page. Here we answer some of the most common questions about our welcome mats, branded mats, coir mats, rubber matting, vinyl loop mats, custom sizes, delivery, and ordering process.
Helpful Answers
Find quick answers about products, custom sizes, branding, bulk orders, and ordering support.
Custom Orders
Need a logo mat or a special size? We can help you confirm options before you order.
Ordering Support
If your question is not answered below, our team is happy to assist you directly.
1. What types of mats do you supply?
We supply a wide range of welcome mats and entrance matting solutions, including coir mats, branded mats, plain mats, heavy-duty mats, rubber matting, vinyl loop mats, and other entrance flooring options for homes, offices, shops, and commercial spaces.
2. Do you offer custom sizes?
Yes, custom sizes are available on selected products. If you need a specific size for your entrance, reception area, office, shop, or project, please contact us before ordering so we can confirm what is possible for that product.
3. Can I order branded mats with my logo?
Yes, we supply branded mats for businesses, offices, reception areas, retail spaces, schools, churches, and other commercial environments. Branded mat orders usually require artwork approval before production begins.
4. What file should I send for branded mat artwork?
The best artwork is clear, high-quality artwork that allows your logo and text to reproduce properly. If you are unsure whether your file is suitable, send it to us for review before final approval.
5. How long does delivery take?
Delivery and lead times depend on the type of product ordered. Standard mats are usually faster to process than branded mats or custom-sized orders. Timing may also be affected by stock availability, order quantity, production scheduling, and courier arrangements.
6. Do you deliver across South Africa?
Yes, we supply welcome mats across South Africa. Delivery times may vary depending on your location and the type of product ordered.
7. Do you arrange courier delivery?
Courier arrangements can depend on the type of product and order. In some cases, customers may need to arrange their own courier collection, especially for custom, bulk, or made-to-order products.
8. Are your mats suitable for homes and businesses?
Yes, our mats are suitable for residential and commercial use. We supply mats for homes, offices, reception areas, retail stores, schools, hospitality spaces, churches, clinics, and many other environments.
9. Which mat is best for an entrance?
The best entrance mat depends on where it will be used, the amount of foot traffic, whether the area is indoors or outdoors, and whether you need branding, scraping performance, moisture control, or a decorative finish. Coir mats, vinyl loop mats, rubber mats, and branded mats are all popular entrance options depending on the application.
10. Are your mats suitable for outdoor use?
Some mats are suitable for outdoor or covered outdoor use, while others are better suited to indoor entrances. Product suitability depends on the material and intended application. Please check the product description or contact us for guidance.
11. Are your mats easy to clean?
Yes, most of our mats are designed for practical everyday use and are easy to maintain. Cleaning methods depend on the mat type and material, but common methods include vacuuming, shaking out dirt, brushing, or hosing down selected mat types.
12. Do you offer mats for wet areas or slip safety?
Yes, we offer matting solutions suitable for wet areas and slip safety applications, depending on the environment and product required. These may be suitable for kitchens, bars, changing rooms, wash areas, and other moisture-prone spaces.
13. Can I buy mats in bulk?
Yes, bulk orders are welcome. We supply mats for commercial projects, offices, retail groups, schools, hospitality businesses, and larger site requirements. Please contact us for bulk order assistance.
14. Can I get help choosing the right mat?
Yes, our team can help you choose the best mat based on your entrance type, size requirements, branding needs, traffic level, and intended use. If you are unsure which mat to order, contact us for advice.
15. Do you have mats for offices and reception areas?
Yes, we supply mats suitable for office entrances, reception areas, waiting areas, showrooms, and professional business spaces. Branded mats are also a popular choice for reception and front-of-house use.
16. Do you sell coir mats?
Yes, coir mats are one of our popular categories. They are commonly used at home entrances, apartment doorways, and indoor or covered entrance spaces where a natural scraping mat is needed.
17. Do you sell rubber matting?
Yes, we supply rubber matting and heavy-duty matting options for selected applications, including entrances, work areas, and other spaces where durability is important.
18. What should I do if I need my order urgently?
If your order is urgent, please contact us before placing the order so we can check availability, production lead times, and the most practical dispatch option.
19. Can I order online?
Yes, selected products can be ordered online. If you need help with a custom size, a branded order, or a larger quantity, it is best to contact us directly before checkout.
20. How do I contact Welcome Mats?
You can contact Welcome Mats by phone, email, or WhatsApp. If you need help choosing a product, confirming lead times, requesting a custom size, or placing a branded mat order, our team will be happy to assist.